Ordering With ITV VENTURES

10.1 — Purchasing ITV Products
Each Representative should purchase his or her products directly from ITV. If a Representative purchases products from another Representative or any other source, the purchasing Representative will not receive the Personal Volume that is associated with that purchase.
10.2 — General Order Policies
On mail orders with invalid or incorrect payment, ITV will attempt to contact the Representative by phone, and/or mail to try to obtain another payment. If these attempts are unsuccessful after five working days, the order will be returned unprocessed. No C.O.D. orders will be accepted. ITV maintains no minimum order requirements. Orders for products and business tools may be combined.
Autoship orders can be placed and adjusted online. However, autoships can be cancelled only in writing via U.S. Mail, fax or email. There is a ten (10) day processing period for cancellations.
10.3 — Shipping and Back Order Policy
ITV will normally ship products within 3-5 business days from the date on which it receives an order. ITV will expeditiously ship any part of an order currently in stock. If, however, an ordered item is out-of-stock, it will be placed on back order and sent when ITV receives additional inventory. Representatives will be charged and given Personal Volume on back ordered items unless notified on the invoice that the product has been discontinued. ITV will notify Representatives and customers if items are back-ordered and are not expected to ship within 30 days from the date of the order. An estimated shipping date will also be provided. Back ordered items may be cancelled upon a customer’s or Representative’s request. Customers and Representatives may request a refund, credit on account, or replacement merchandise for cancelled back orders. If a refund is requested, the Representative’s Personal Volume will be decreased by the amount of the refund in the month in which the refund is issued.
10.4 — Confirmation of Order
A Representative and/or recipient of an order must confirm that the product received matches the product listed on the shipping invoice, and is free of damage. Failure to notify ITV of any shipping discrepancy or damage within thirty days of shipment will cancel a Representative’s right to request a correction.

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