5.1 — Change of Address or Telephone
To ensure timely delivery of products, support materials, and commission checks, it is critically important that ITV’S files are current. Street addresses are required for shipping since UPS cannot deliver to a post office box. Representatives planning to move should send their new address and telephone numbers to ITV’S Corporate Offices to the attention of the Representative Services Department. To guarantee proper delivery, two weeks advance notice must be provided to ITV on all changes.
5.2 — Continuing Development Obligations
5.2.1 — Ongoing Training
Any Representative who sponsors another Representative into ITV must perform a bona fide assistance and training function to ensure that his or her Matrix is properly operating his or her ITV business. Representatives must have ongoing contact and communication with the Representatives in their Matrix Organizations. Examples of such contact and communication may include, but are not limited to: newsletters, written correspondence, personal meetings, telephone contact, voice mail, electronic mail, and the accompaniment of Matrix Representatives to ITV meetings, training sessions, and other functions. Upline Representatives are also responsible to motivate and train new Representatives in ITV product knowledge, effective sales techniques, the ITV Marketing and Compensation Plan, and compliance with Company Policies and Procedures. Communication with and the training of Matrix Representatives must not, however, violate Section 4.2 (regarding the development of Representative—produced sales aids and promotional materials).
Representatives must monitor the Representatives in their Matrix Organizations to ensure that Matrix Representatives do not make improper product or business claims, or engage in any illegal or inappropriate conduct. Upon request, every Representative should be able to provide documented evidence to ITV of his or her ongoing fulfillment of the responsibilities of a Sponsor.
5.2.2 — Increased Training Responsibilities
As Representatives progress through the various levels of leadership, they will become more experienced in sales techniques, product knowledge, and understanding of the ITV program. They will be called upon to share this knowledge with lesser experienced Representatives within their organization.
5.3 — Nondisparagement
ITV wants to provide its independent Representatives with the best products, compensation plan, and service in the industry. Accordingly, we value your constructive criticisms and comments. All such comments should be submitted in writing to the Customer Service Department. Remember, to best serve you, we must hear from you! While ITV welcomes constructive input, negative comments and remarks made in the field by Representatives about the Company, its products, or compensation plan serve no purpose other than to sour the enthusiasm of other ITV Representatives. For this reason, and to set the proper example for their Matrix, Representatives must not disparage ITV, other ITV Representatives, ITV’S products, the Marketing and Compensation plan, or ITV’S directors, officers, or employees. The disparagement of ITV, other ITV Representatives, ITV’S products, the Marketing and Compensation plan, or ITV’S directors, officers, or employees constitutes a material breach of these Policies and Procedures.
5.4 — Providing Documentation to Applicants
Representatives must provide the most current version of the Policies and Procedures and the Compensation Plan to individuals whom they are sponsoring to become Representatives before the applicant signs a Representative Agreement. Additional copies of Policies and Procedures can be acquired from ITV.
5.5 — Reporting Policy Violations
Representatives observing a Policy violation by another Representative should submit a written report of the violation directly to the attention of the ITV Compliance Department. Details of the incident such as dates, number of occurrences, persons involved, and any supporting documentation should be included in the report.
For more info and to see the business opportunity presentation go to: http://www.itvventures.com/sarah_tapp


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