8.1 — Product Guarantee
8.1.1 - Returns by Retail Customers
ITV offers, through its Representatives, a 30 day 100% money-back guarantee of all products to all retail customers (less shipping costs). Every Representative is bound to honor the retail customer guarantee. If, for any reason, a retail customer is dissatisfied with any ITV product, the retail customer may return the product DIRECTLY TO ITV VENTURES FOR A FULL REFUND (LESS SHIPPING COSTS). COMMISSIONS PAID ON SUCH SALE/ RETURN WILL BE ADJUSTED FROM REPRESENTATIVES FOLLOWING MONTHS COMMISSIONS.
A retail customer who makes a purchase of $25.00 or more has three business days (72 hours) after the sale or execution of a contract to cancel the order and receive a full refund consistent with the cancellation notice on the order form. When a Representative makes a sale or takes an order from a retail customer who cancels or requests a refund within the 72 hour period, the Representative must promptly refund the customer's money as long as the products are returned to the Representative unopened and in substantially as good condition as when received. Additionally, Representatives must orally inform customers of their right to rescind a purchase or an order within 72 hours, and ensure that the date of the order or purchase is entered on the order form. All retail customers must be provided with two copies of an official ITV sales receipt at the time of the sale. The back of the receipt provides the customer with written notice of his or her rights to cancel the sales agreement.
8.1.2 - Returns by Representatives (Products Purchased for Personal Use)
If a Representative is unsatisfied with any ITV product purchased for personal use, the Company offers a 30 day 100% money-back guarantee (less shipping costs). This guarantee is limited to $500. If a Representative wishes to return merchandise exceeding $500, in any 12 month period, the return will be deemed an inventory repurchase and the Company shall repurchase the inventory pursuant to the terms of Section 8.3, and the Representative’s Agreement shall be cancelled.
8.1.3 - Returns by Representatives (Products Returned by Personal Retail Customers)
If a personal retail customer returns a product to the Representative from whom it was purchased, the Representative may return it to the company for an exchange or refund (less shipping). All products returned by personal retail customers must be returned to the Company within 10 days from the date on which it was returned to the Representative along with the sales receipt which the Representative gave to the customer.
8.2 — Return of Sales Aids by Representatives
(See #16 of attached Terms and Conditions.)
8.2.1 - Montana Residents
A Montana resident may cancel his or her Representative Agreement within 15 days from the date of enrollment, and may return his or her Start-Up Kit or Business Kit for a full refund within such time period.
8.3 — Procedures for All Returns
The following procedures apply to all returns for refund, repurchase, or exchange:
All merchandise must be returned unopened and in resalable condition by the Representative or customer who purchased it directly from ITV and may incur a 10% restocking charge.
All products to be returned must have a Return Authorization Number, which will be obtained by calling the Representative Services Department. This Return Authorization Number must be written on each carton returned.
The return is accompanied by:
a copy of the original packing slip; or
a copy of the original dated retail sales receipt.
Proper shipping carton(s) and packing materials are to be used in packaging the product(s) being returned for replacement, and the best and most economical means of shipping is suggested. All returns must be shipped to ITV shipping pre-paid. ITV does not accept shipping-collect packages. The risk of loss in shipping for returned product shall be on the Representative. If returned product is not received by the Company’s Distribution Center, it is the responsibility of the Representative to trace the shipment.
If a Representative is returning merchandise to ITV that was returned to him or her by a personal retail customer, the product must be received by ITV within ten (10) days from the date on which the retail customer returned the merchandise to the Representative, and must be accompanied by the sales receipt the Representative gave to the customer at the time of the sale.
No refund or replacement of product will be made if the conditions of these rules are not met.
For More Information or to Watch The Opportunity Presentation click here: http://www.itvventures.com/sarah_tapp
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